Refund policy
Last updated: September 26, 2026
At Onenes, we want customers to have clear information about returns, exchanges and refunds. Eligible products may be returned within 30 days after delivery, subject to the conditions below.
This policy applies to eligible orders delivered to customers in the United States and United Kingdom. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.
30-Day Return Window
You may request a return of an eligible product within 30 days from the date it was delivered.
To help us process your return correctly, please contact us before sending any product back.
A return requested outside the 30-day period may not be accepted unless applicable law provides you with additional rights or the product is covered by another applicable remedy.
How to Start a Return
To request a return, contact:
Email: contact@Onenes.store
Please include:
- Your full name
- Your order number
- The product you want to return
- The reason for the return, where relevant
- Photographs where the item is damaged, defective or incorrect
After reviewing your request, we will provide the appropriate return instructions and, where applicable, a return shipping label.
Please wait for our instructions before shipping the product.
Return Address
Onenes is based at:
Onenes
Owner: ANNA MARIE POWER
Business Address: 1424 Orange St, Clearwater, FL 33756, United States
Please do not automatically send returns to our business address.
The appropriate return location and shipping instructions will be provided after your return request has been approved. This helps us correctly identify and process returned orders.
Return Shipping Costs
Onenes provides free return shipping for approved eligible returns from customers in the United States and United Kingdom.
Where applicable, we will provide a prepaid return label or other appropriate return instructions after approving the request.
Customers should not independently purchase return postage without first contacting us, as unauthorised shipping expenses may not be reimbursable.
If a return is required because the product is confirmed to be damaged, defective or incorrectly supplied, Onenes will cover the appropriate return shipping cost.
Restocking Fees
Onenes charges no restocking fee for eligible returns.
You will not be charged a percentage or fixed restocking fee simply for making an approved return under this policy.
Condition of Returned Products
Unless the product is being returned because it arrived damaged or defective, returned items should be:
- Complete
- In substantially the same condition in which they were received
- Returned with included components and accessories where applicable
- Packaged appropriately to help prevent damage during return shipping
Customers may reasonably inspect a product to determine its nature, characteristics and functionality.
Where permitted by applicable law, a refund may be reduced if a product has lost value because it was used or handled substantially beyond what was reasonably necessary to inspect it.
This condition does not remove rights that may apply to damaged, defective, incorrect or otherwise non-conforming products.
Used or Damaged Returns
Normal inspection of a product does not automatically make it ineligible for return.
However, we may review returns that show significant signs of use, misuse, modification, accidental damage or improper care after delivery.
Any decision regarding a reduction or refusal will be made in accordance with applicable law and will not affect rights relating to products that were already faulty or damaged when supplied.
Exchanges
Eligible products may be exchanged for another available product of the same value, subject to stock availability.
To request an exchange, contact contact@Onenes.store before returning the original product.
Onenes covers approved return shipping for eligible exchanges under this policy.
If the requested replacement is unavailable, we may offer a refund instead.
If you want a different product with a different price, we may process your original item as a return and ask you to place a separate order for the new product.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery.
If your product arrives:
- Damaged
- Defective
- Materially different from its description
- Missing an expected component
- Different from the product you ordered
please contact contact@Onenes.store as soon as reasonably possible.
Include your order number, a description of the issue and photographs of the product and packaging where possible.
Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable consumer law.
Onenes will cover appropriate return shipping costs for confirmed damaged, defective or incorrectly supplied products.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
We normally process approved refunds within 14 days after receiving the returned product, or after receiving acceptable evidence that the product has been returned where applicable.
After we issue the refund, your bank, card issuer or payment provider may require additional time to make the funds available in your account. Those processing times are outside our direct control.
Shipping Charges & Refunds
Where a shipping charge was paid on the original order, whether that charge is refundable depends on the reason for the return and any applicable consumer-protection requirements.
For damaged, defective or incorrectly supplied products, we will provide the remedies required under applicable law.
For other returns, any treatment of the original delivery charge will be explained as part of the return process and handled in accordance with applicable law.
Cancelling an Order Before Dispatch
If you want to cancel an order, contact us at contact@Onenes.store as soon as possible.
We will make reasonable efforts to stop an order that has not yet been processed or dispatched.
Because orders are normally processed within 1–2 business days, we cannot guarantee that every cancellation request can be completed before shipment.
If the order has already been dispatched, you may need to wait for delivery and then follow the applicable return procedure.
Lost Return Shipments
When we provide a prepaid return label, please follow the supplied shipping instructions and retain any available proof of shipment until your return has been completed.
If you arrange a return using a shipping method that was not authorised by Onenes, responsibility for that shipment and any associated costs may remain with you to the extent permitted by applicable law.
Refund Method
Refunds are generally returned to the same payment method used for the original transaction.
We generally cannot redirect a card refund to a different card, bank account or person simply because a customer requests an alternative destination.
If the original payment method is no longer available, the applicable payment provider's procedures may determine how the refund is handled.
United States Customers
Customers in the United States may have additional rights under applicable federal or state consumer-protection laws.
Nothing in this Returns & Refunds Policy is intended to exclude rights or remedies that cannot legally be waived or limited.
United Kingdom Customers
Customers in the United Kingdom may have mandatory rights under applicable UK consumer law, including rights relating to qualifying online purchases and products that are faulty, not as described or otherwise fail to meet applicable legal requirements.
Our 30-day return policy is provided in addition to any mandatory statutory rights that apply to you.
Nothing in this policy is intended to restrict or replace those rights.
Abuse of the Return Process
We reserve the right to review return activity where there is reasonable evidence of fraud, deliberate misuse or abuse of our return process.
Any action we take will remain subject to applicable consumer-protection law and will not remove legitimate rights relating to qualifying returns or faulty products.
Contact Us
For return, exchange, cancellation or refund assistance, contact:
Onenes
Owner: ANNA MARIE POWER
Business Address: 1424 Orange St, Clearwater, FL 33756, United States
Email: contact@Onenes.store
Website: Onenes.store
Please include your order number when contacting us about an existing purchase so we can locate your order and assist you efficiently.