Last updated: September 26, 2026
These Terms of Service govern your access to Onenes.store, your use of our website and purchases made from Onenes.
By using our website or placing an order, you agree to these Terms, together with the policies and information made available on our website. Please read them carefully before purchasing.
About Onenes
Onenes is a United States-based online retailer offering pillows, sleep-comfort products and related accessories.
Onenes
Owner: ANNA MARIE POWER
Business Address: 1424 Orange St, Clearwater, FL 33756, United States
Email: contact@Onenes.store
Website: Onenes.store
We currently serve customers in the United States and United Kingdom, with orders dispatched from the United States.
Eligibility to Purchase
By placing an order through Onenes.store, you confirm that you are legally capable of entering into a purchase agreement or that you have the permission of a parent, guardian or other person legally authorised to act on your behalf where required.
You are responsible for ensuring that the information you provide when ordering is complete and accurate.
Products
We make reasonable efforts to provide clear and accurate information about the products offered through Onenes.store.
Product pages may include information such as:
- Product dimensions
- Height and size
- Materials
- Colour
- Construction
- Adjustable features
- Compatibility
- Care requirements
- Product images
- Price
- Availability
Because screens display colours differently and products may be subject to reasonable manufacturing variations, the appearance or colour of an item may differ slightly from what is displayed on your device.
Product photographs are intended to represent the product as accurately as reasonably possible.
Product Specifications
Please review the specifications on the relevant product page before ordering.
Different Onenes pillows and accessories may have different dimensions, profiles, materials and features. Some products may include adjustable or removable components, while others have a fixed construction.
Where an accessory is intended only for certain Onenes products, customers should check the stated compatibility before purchasing.
Product Care & Safety
Customers should follow all care, use and safety information supplied with the individual product.
Care requirements can vary between products. In particular, a removable outer cover may have different cleaning requirements from the foam core inside the product.
Unless the individual product instructions specifically state otherwise, foam cores should not be machine washed or immersed in water.
Please review our Product Safety & Care information for additional guidance.
Comfort Products, Not Medical Devices
Onenes pillows and sleep accessories are sold as general comfort products and are not medical devices.
They are not intended to diagnose, treat, cure or prevent any disease, injury or medical condition.
Descriptions relating to comfort, support, sleeping position, cooling or similar product characteristics should not be interpreted as medical advice or as a guarantee of a particular health outcome.
Prices & Currency
Product prices are displayed on Onenes.store and may be presented in the currency applicable to the store or checkout experience available to you.
The product price, applicable shipping charge, taxes where applicable, and final order total will be displayed before you submit your order.
Please review the final amount and currency shown during checkout before completing payment.
Current standard shipping rates are:
United States: Free standard shipping
United Kingdom: $8.88 USD per order
If a different shipping amount applies to a particular order, the applicable amount will be displayed before purchase.
Payments
Available payment methods are displayed during checkout.
Payments are processed using the payment provider presented during checkout. Payment providers may perform authorisation, security and fraud-prevention checks before approving a transaction.
Onenes does not intentionally store complete payment-card numbers or card security codes on its own systems where payment information is collected directly by the applicable payment provider.
You are responsible for providing valid and authorised payment information.
Placing an Order
When you submit an order through Onenes.store, you are requesting to purchase the products included in that order.
After submission, you should receive an electronic order confirmation or acknowledgement containing relevant order information.
Receipt of an automated acknowledgement does not necessarily mean that we are able to fulfil every item in the order.
We may need to contact you if there is a problem involving payment, inventory, shipping information, product availability or another issue affecting fulfilment.
Order Acceptance
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorised
- The information provided appears materially incomplete or incorrect
- We identify a significant pricing or website error
- We reasonably suspect fraudulent or unauthorised activity
- We cannot deliver to the address provided
- Fulfilling the order would violate applicable law
If we cancel an order after payment has been successfully collected, the applicable amount for the cancelled items will be refunded using the appropriate payment method.
Product Availability
Products are offered subject to availability.
Although we make reasonable efforts to maintain accurate inventory information, stock discrepancies or technical errors can occasionally occur.
If an item becomes unavailable after an order is submitted, we may contact you to explain the situation and arrange an appropriate refund or available alternative.
We will not substitute a materially different product without your agreement.
Processing & Dispatch
Orders are dispatched from the United States.
Our normal processing time is approximately 1–2 business days before dispatch.
Processing times are separate from delivery estimates and generally exclude weekends and applicable public holidays.
Shipping & Delivery
Onenes currently ships to:
United States
Estimated delivery after dispatch: 3–5 business days
Standard shipping: Free
United Kingdom
Estimated delivery after dispatch: 3–7 business days
Standard shipping: $8.88 USD
Including normal processing time, the estimated overall timeframe is approximately:
United States: 4–7 business days from ordering
United Kingdom: 4–9 business days from ordering
Delivery dates are estimates rather than guarantees. Delays may occasionally occur because of carriers, weather, peak shipping periods, customs processes for international shipments or other circumstances outside our reasonable control.
Please review our Shipping & Delivery Policy for complete shipping information.
Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after submitting an order, contact us as soon as possible at contact@Onenes.store.
We will make reasonable efforts to update the information before dispatch, but we cannot guarantee that an address can be changed after an order has entered processing or has been handed to the shipping carrier.
Tracking
Where supported by the shipping service used for your order, tracking information will be provided after dispatch.
Carrier tracking information may take some time to update after a shipment has been created or collected.
Returns
Eligible products may be returned within 30 days after delivery, subject to the eligibility requirements and procedures stated in our Returns & Refunds Policy.
Customers should contact us before returning an item so we can provide the appropriate instructions.
Sending an item to an address without following the provided return process may delay the handling of your return.
Exchanges
Where permitted under our Returns & Refunds Policy, eligible products may be exchanged for another available product of the same value, subject to availability.
Please contact us before returning an item if you would prefer an exchange.
Refunds
Approved refunds are returned using the applicable original payment method unless another method is required or agreed in accordance with applicable law.
Processing times after a refund has been issued can vary depending on the payment provider or financial institution.
Please see our Returns & Refunds Policy for complete information regarding eligibility, return procedures and refund processing.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive a product that appears damaged, defective or different from what you ordered, contact us as soon as reasonably possible at contact@Onenes.store.
We may ask you to provide:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the packaging where relevant
After reviewing the issue, we will provide an appropriate solution in accordance with our policies and any applicable consumer-protection requirements.
Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will try to accommodate cancellation requests made before an order has been processed or dispatched, but we cannot guarantee that an order can be stopped once fulfilment has begun.
If the order has already shipped, the applicable return procedure may need to be followed after delivery.
Any mandatory cancellation or withdrawal rights available to you under applicable law remain unaffected.
Promotions, Discounts & Promotional Codes
Promotions, discount codes and special offers may be subject to additional conditions displayed with the relevant offer.
Unless otherwise stated:
- Promotional offers apply only during the advertised period.
- Eligibility requirements must be satisfied.
- Discount codes must be entered correctly before checkout is completed.
- Offers may be limited to selected products or customers.
- Promotions may not be combinable with other offers.
We may modify or end a promotion before an order is placed, subject to applicable law. Changes will not retroactively alter an order already accepted under a valid promotion.
Website Information & Errors
We make reasonable efforts to keep Onenes.store accurate and up to date.
However, occasional typographical, pricing, inventory, technical or product-information errors may occur.
If we identify a material error affecting an order, we may contact you before fulfilling it to explain the issue and provide available options.
Nothing in this section limits rights that cannot legally be excluded.
Website Availability
We aim to keep Onenes.store available and functioning correctly, but continuous or uninterrupted access cannot be guaranteed.
We may occasionally modify, maintain, update or temporarily restrict parts of the website for technical, security or operational reasons.
Acceptable Use
You must not intentionally misuse Onenes.store or interfere with its normal operation.
This includes attempting to:
- Gain unauthorised access to our website or systems
- Introduce malicious software or harmful code
- Interfere with website security
- Use the website for fraudulent activity
- Misrepresent your identity for fraudulent purposes
- Abuse checkout, promotions, returns or payment systems
We may restrict access or cancel affected transactions where reasonably necessary to protect customers, our business or our service providers.
Intellectual Property
The Onenes name, branding, logos, original written content, website design elements, graphics and other intellectual property appearing on Onenes.store are owned by Onenes or used with appropriate authorisation.
Nothing in these Terms transfers ownership of those materials to website visitors.
Content may not be copied, reproduced, distributed, republished or commercially exploited without appropriate permission, except where applicable law permits such use.
Privacy
Personal information collected through Onenes.store is handled in accordance with our Privacy Policy.
Our website also uses cookies and similar technologies as described in our Cookie Policy.
Third-Party Services
Our website may rely on third-party services for ecommerce functionality, payments, shipping, analytics, security and other operational purposes.
Certain third-party services may have their own terms and privacy policies where they interact directly with customers.
Limitation of Responsibility
To the extent permitted by applicable law, Onenes is not responsible for losses resulting solely from circumstances outside our reasonable control or from misuse of a product contrary to its supplied instructions.
Nothing in these Terms excludes or restricts liability or consumer rights where doing so would be prohibited by applicable law.
United Kingdom Customers
Customers in the United Kingdom may benefit from mandatory consumer-protection rights that apply to their purchase.
Nothing in these Terms is intended to remove, restrict or replace rights that cannot legally be excluded under applicable UK consumer law.
Complaints
If you have a concern about a product, order, delivery, return, refund or other aspect of our service, please contact us so we can review the matter.
When your complaint relates to an existing order, please include your order number and sufficient information for us to understand the issue.
Changes to These Terms
We may update these Terms when our products, services, business practices or applicable requirements change.
The version published on Onenes.store at the time applicable to your transaction will govern that transaction to the extent required by applicable law.
Material changes will not retroactively remove rights that already apply to completed purchases.
Governing Law
These Terms are governed by the laws applicable to Onenes in the State of Florida, United States, subject to any mandatory consumer-protection laws and rights that apply to customers in their place of residence.
For customers in the United Kingdom, nothing in these Terms is intended to deprive you of mandatory protections or remedies available under applicable UK law.
Contact Us
Questions about these Terms or an Onenes order can be sent to:
Onenes
Owner: ANNA MARIE POWER
Business Address: 1424 Orange St, Clearwater, FL 33756, United States
Email: contact@Onenes.store
Website: Onenes.store