Last updated: September 26, 2026
This Shipping & Delivery Policy explains how Onenes processes, dispatches and delivers orders placed through Onenes.store.
Onenes is based in the United States, and orders are dispatched from the United States. We currently deliver to customers in the United States and United Kingdom.
Where We Ship
Onenes currently ships to:
- United States
- United Kingdom
Orders cannot currently be shipped to countries outside these destinations.
Where Orders Are Dispatched From
All Onenes orders are dispatched from the United States.
Please note that orders delivered to the United Kingdom are international shipments originating from the United States.
Order Processing
Orders are normally processed within 1–2 business days before dispatch.
Processing time begins after an order has been successfully placed and payment has been accepted.
Business days generally exclude weekends and applicable public holidays.
Orders placed during a weekend or public holiday will normally begin processing on the next applicable business day.
Processing time is separate from delivery time.
United States Delivery
For orders delivered within the United States:
Processing time: 1–2 business days
Estimated transit time after dispatch: 3–5 business days
Estimated total timeframe: approximately 4–7 business days from ordering
Standard shipping: FREE
Delivery estimates begin after the order has been dispatched.
United Kingdom Delivery
For orders delivered to the United Kingdom:
Processing time: 1–2 business days
Estimated transit time after dispatch: 3–7 business days
Estimated total timeframe: approximately 4–9 business days from ordering
Standard shipping: $8.88 USD per order
UK orders are dispatched from the United States and may be subject to international transportation and customs processing.
Shipping Charges
Our current standard shipping rates are:
United States: Free
United Kingdom: $8.88 USD per order
The applicable shipping charge and order total will be displayed during checkout before you submit payment.
We do not advertise a free-shipping threshold for UK orders unless one is specifically stated as part of a promotion.
Delivery Estimates
The delivery periods provided on our website are estimates rather than guaranteed arrival dates.
We make reasonable efforts to have orders processed and dispatched within the stated timeframe, but delivery may occasionally be affected by circumstances outside our reasonable control, including:
- Carrier or postal delays
- Severe weather
- Public holidays
- Peak shipping periods
- Transportation disruptions
- Customs processing for international shipments
- Incorrect or incomplete delivery information
- Other unexpected carrier or logistical delays
A delay outside the estimated delivery window does not necessarily mean that a parcel has been lost.
UK Customs & International Shipping
Because UK orders are shipped from the United States, they may pass through customs or other international processing.
Customs procedures can occasionally affect delivery times.
Any charges collected directly by Onenes as part of an order will be displayed during checkout. Where taxes, duties or other government charges are separately imposed in connection with an international shipment, their treatment may depend on applicable law and what is stated during checkout.
Order Confirmation
After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review the order information and delivery address carefully.
If you believe any information is incorrect, contact us as soon as possible at contact@Onenes.store.
Shipping Confirmation & Tracking
Where tracking is supported by the shipping service used for your order, tracking information will be provided after dispatch.
Tracking details will normally be sent to the email address associated with your order.
Please allow some time after receiving a shipping confirmation for the carrier's tracking system to display the latest information. A tracking number may be created before the first carrier scan appears.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully review information such as:
- Recipient name
- Street address
- Apartment, suite or unit number where applicable
- City
- State or region
- Postal or ZIP code
- Country
- Contact information where requested
If you notice an error after ordering, contact contact@Onenes.store as soon as possible.
We will make reasonable efforts to correct the address if fulfilment has not progressed too far, but we cannot guarantee address changes after an order has entered processing or been dispatched.
Address Changes After Dispatch
Once an order has been handed to the shipping carrier, Onenes may not be able to redirect or modify the delivery address.
If this happens, we may ask you to follow the carrier's available delivery-management procedures where appropriate.
Delivery Delays
If your estimated delivery window has passed and your order has not arrived, please contact us.
Include your order number so we can review the available tracking and shipment information.
Where appropriate, we may contact or investigate the matter with the shipping provider.
Lost Packages
If tracking information indicates a potential loss or your parcel has not arrived within a reasonable period after its expected delivery window, contact us at contact@Onenes.store.
We may need to investigate the shipment with the applicable carrier before confirming that a parcel is lost.
Where an order is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable consumer rights.
Damaged Orders
Please inspect your order after delivery.
If an item arrives damaged, contact us as soon as reasonably possible and provide:
- Your order number
- A description of the damage
- Photographs of the affected product
- Photographs of the packaging where relevant
Once the issue has been reviewed and confirmed, we will provide an appropriate resolution in accordance with our Returns & Refunds Policy and applicable consumer law.
Incorrect Orders
If you receive a product different from the item you ordered, please contact us promptly.
Do not return the item independently before contacting us.
Once the issue has been confirmed, we will provide the appropriate return or replacement instructions. Onenes will cover the appropriate return shipping costs for products that we have confirmed were incorrectly supplied.
Failed or Unsuccessful Delivery
If delivery cannot be completed because the delivery information supplied with the order is incomplete or incorrect, or because the parcel cannot be accepted at the destination, the carrier may return the shipment.
Please contact us if tracking indicates that your parcel is being returned to sender so we can review the available options.
Nothing in this section limits rights that customers may have where a delivery failure was caused by Onenes or the applicable shipping provider.
Returns
Eligible products may be returned within 30 days after delivery, subject to our Returns & Refunds Policy.
Onenes provides free return shipping for approved eligible returns from customers in both the United States and United Kingdom under our stated return policy.
Please contact us before sending a product back so we can provide the appropriate return instructions and, where applicable, a prepaid return label.
Customer Responsibility
Customers should monitor available tracking information and ensure that reasonable arrangements can be made to receive their shipment.
Please contact us promptly if you identify a delivery problem so we have an opportunity to investigate it.
Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to limit any mandatory consumer rights or remedies available under applicable law.
UK customers may have additional protections under applicable UK consumer law, and nothing in this policy is intended to exclude rights that cannot legally be restricted.
Contact Us
For questions about processing, shipping, tracking or delivery, please contact:
Onenes
Owner: ANNA MARIE POWER
Business Address: 1424 Orange St, Clearwater, FL 33756, United States
Email: contact@Onenes.store
Website: Onenes.store
When contacting us about an existing order, please include your order number so we can assist you more efficiently.