Privacy policy
Last updated: September 26, 2026
This Privacy Policy explains how Onenes collects, uses, discloses and otherwise processes personal information when you visit Onenes.store, purchase a product, communicate with us or otherwise interact with our online store.
Onenes is a United States-based online retailer serving customers in the United States and United Kingdom.
Who We Are
For the purposes of this Privacy Policy, the business responsible for Onenes is:
Onenes
Owner: ANNA MARIE POWER
Business Address: 1424 Orange St, Clearwater, FL 33756, United States
Email: contact@Onenes.store
Website: Onenes.store
Information We Collect
The personal information we collect depends on how you interact with our website and services.
We may collect information that you provide directly to us, including:
- Name
- Email address
- Telephone number, where provided
- Billing address
- Shipping and delivery address
- Order details
- Products purchased
- Purchase history
- Return, refund and exchange information
- Customer-service communications
- Information you provide when contacting us
- Marketing preferences
- Other information you voluntarily provide
We may also automatically collect certain technical and usage information when you interact with our website, such as:
- IP address
- Browser type
- Device information
- Operating system
- Website activity
- Pages viewed
- Referring pages or websites
- Approximate location derived from technical information
- Shopping-cart activity
- Cookie and privacy preferences
- Information about how you interact with our website
The exact information collected may depend on the technologies and services active on our store.
How We Use Personal Information
We may use personal information where reasonably necessary to operate our business and provide our services, including to:
- Process and manage orders
- Facilitate payment transactions
- Confirm purchases
- Arrange shipping and delivery
- Send order confirmations and shipping updates
- Provide tracking information where available
- Manage returns, exchanges and refunds
- Respond to questions and customer-service requests
- Maintain records of transactions
- Detect and prevent fraud, misuse or suspicious activity
- Protect our website, customers and business
- Troubleshoot technical issues
- Maintain and improve our website and services
- Understand how customers interact with our store
- Comply with applicable legal, tax, accounting and regulatory requirements
- Establish, exercise or defend legal claims
- Send marketing communications where permitted
- Measure or understand advertising and marketing activity where permitted
We do not use personal information for purposes that are materially incompatible with the purposes for which it was collected unless permitted or required by applicable law.
Legal Bases for UK Customers
If UK data-protection law applies to our processing of your personal information, we rely on one or more appropriate legal bases depending on the circumstances.
These may include:
Performance of a contract — where processing is necessary to process your purchase, arrange delivery, manage a return or otherwise fulfil our obligations to you.
Legal obligation — where we need to retain or process information to comply with applicable legal, accounting, tax or regulatory requirements.
Legitimate interests — where processing is reasonably necessary for our business operations, fraud prevention, security, customer service or improvement of our services, provided those interests are not overridden by your rights and interests.
Consent — where applicable law requires us to obtain your permission, including for certain marketing communications or non-essential cookies and similar technologies.
Where we rely on consent, you may withdraw your consent at any time, subject to applicable law. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Orders & Transactions
When you place an order, we use the information necessary to process and fulfil your purchase.
This may include your contact information, delivery address, billing information, products ordered and transaction-related information.
We may retain transaction records where reasonably necessary for customer service, accounting, taxation, fraud prevention, dispute resolution and other legal or business requirements.
Payments
Payments are processed using the payment provider displayed during checkout.
Payment providers may collect and process information required to authorise and complete your transaction, prevent fraud and provide payment-related services.
Onenes does not intentionally store your complete payment-card number or card security code on its own systems when those details are handled directly by the applicable payment provider.
Payment providers may process personal information according to their own privacy policies and legal obligations.
Shopify
Our online store is operated using Shopify.
Shopify may process personal information to provide ecommerce functionality, hosting, shopping-cart services, checkout, security and other services required to operate our online store.
Information submitted through Onenes.store may therefore be processed using Shopify's systems and infrastructure.
Shipping & Delivery Providers
To fulfil your order, we may provide necessary personal information to shipping, fulfilment or delivery providers.
This may include information such as:
- Your name
- Shipping address
- Telephone number where required for delivery
- Email address where required for delivery notifications
- Order or shipment information
We provide information that is reasonably necessary for these providers to perform their services.
Service Providers
We may use third parties to help operate Onenes and provide services to our customers.
Depending on the services we use, these providers may assist with:
- Ecommerce and website hosting
- Payment processing
- Order processing
- Shipping and fulfilment
- Customer communications
- Email services
- Website security
- Fraud detection and prevention
- Analytics and website performance
- Advertising and marketing, where permitted
- Accounting and record keeping
- IT and technical services
- Legal and professional services
These providers may process personal information where necessary to perform services for us or according to their own legal obligations and privacy practices.
Cookies & Similar Technologies
Onenes.store uses cookies and similar technologies to operate the website and, depending on the technologies enabled and your choices, support functionality, analytics and advertising.
Certain cookies are necessary for functions such as maintaining a shopping cart, providing checkout, maintaining website security and remembering privacy preferences.
Optional technologies are handled according to applicable consent and privacy requirements.
For more information, please review our Cookie Policy.
Marketing Communications
We may send promotional or marketing communications where permitted by applicable law.
Where consent is required, we will seek the appropriate permission before sending marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email.
Unsubscribing from marketing does not prevent us from sending non-marketing communications that may be necessary for your transactions, such as order confirmations, shipping updates or responses to customer-service requests.
Advertising & Analytics
Where enabled, we may use analytics or advertising services to understand website usage, evaluate advertising performance or improve our services.
These services may use cookies, pixels or similar technologies.
Where applicable law requires consent or provides a right to opt out of particular processing, we will provide applicable choices through our website or other appropriate mechanisms.
How We Disclose Information
We may disclose personal information where reasonably necessary:
- To operate and fulfil our online store
- To process payments
- To ship and deliver orders
- To provide customer support
- To detect or prevent fraud
- To maintain website security
- To work with service providers
- To comply with applicable laws or valid legal requests
- To establish, exercise or defend legal rights
- In connection with a legitimate business transaction such as a reorganisation, sale or transfer, subject to applicable law
We do not disclose personal information merely because another party requests it. Disclosures are made where appropriate for our operations or where legally permitted or required.
International Data Transfers
Onenes is based in the United States, and our service providers may operate in the United States or other countries.
As a result, personal information belonging to customers in the United Kingdom may be processed or stored outside the United Kingdom.
Where applicable data-protection law requires safeguards for an international transfer, appropriate mechanisms or safeguards may be used by us or our service providers as required.
Data Retention
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal requirements.
Retention periods may depend on factors such as:
- The nature of the information
- Our relationship with you
- Order and transaction requirements
- Customer-service needs
- Fraud prevention and security
- Tax and accounting requirements
- Applicable limitation periods
- Legal or regulatory obligations
- Potential disputes
When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements.
Data Security
We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their devices, accounts and login information where applicable.
Your Privacy Rights
Depending on where you live and the laws applicable to you, you may have rights concerning your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain processing
- Request portability of certain information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Exercise other privacy rights provided under applicable law
Not every right applies in every circumstance. We may need to verify your identity before completing certain requests, and some information may need to be retained where permitted or required by law.
United Kingdom Customers
Customers in the United Kingdom may have rights under applicable UK data-protection legislation, including rights of access, correction, erasure, restriction, objection and data portability in qualifying circumstances.
Where processing is based on consent, you may also withdraw that consent.
If you believe your data-protection rights have not been respected, you may also have the right to raise a complaint with the UK Information Commissioner's Office (ICO). We encourage you to contact us first so that we have an opportunity to address your concern.
United States Customers
Depending on your state of residence and whether the relevant privacy law applies to Onenes, you may have additional privacy rights.
These can include rights to request access, correction or deletion of certain personal information or to exercise applicable choices concerning certain uses or disclosures of personal information.
We will respond to qualifying privacy requests in accordance with applicable law.
Children's Privacy
Our website and general sleep products are not intended to collect personal information directly from children who are not legally able to provide such information or make purchases independently.
If you believe that a child has provided personal information to us in circumstances where consent or other authorisation was required, please contact us so that we can review the matter.
Third-Party Websites
Onenes.store may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security or content of independently operated third-party websites. We recommend reviewing the applicable privacy information before providing personal information to another service.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, service providers, business practices or applicable requirements.
When we make changes, the revised policy will be published on Onenes.store, and the “Last updated” date will be updated where appropriate.
Privacy Requests
To exercise an applicable privacy right or ask a question about how we handle personal information, contact:
Email: contact@Onenes.store
Please provide enough information for us to understand your request. We may request additional information where reasonably necessary to verify your identity before acting on certain privacy requests.
Contact Us
For questions or concerns about this Privacy Policy or our privacy practices:
Onenes
Owner: ANNA MARIE POWER
Business Address: 1424 Orange St, Clearwater, FL 33756, United States
Email: contact@Onenes.store
Website: Onenes.store